Refund policy
30-Day Trial
Play it for 30 days. If it’s not right for you, send it back.
You have 30 days from delivery to request a return of a standard, non-custom product. Take your putter to the practice green or out for a round. Reasonable normal wear from playing and testing it during the trial is accepted; it does not need to be unused or in pristine condition.
- US orders: We provide a prepaid return shipping label.
- International orders: The 30-day window applies, but you are responsible for return shipping costs.
- Available resolutions: A refund to your original payment method, store credit, or an exchange.
Condition
Returns must include proof of purchase and all included components and accessories, such as the headcover and tools. Please include the original packaging and documentation where practical, and pack the product securely.
Reasonable normal trial wear is accepted. Products must remain in good, functional condition. Abuse, misuse, neglect, accidental damage beyond normal trial wear, and alterations or unauthorized modifications are not eligible for return, exchange, or store credit. Returned items are inspected against these conditions.
There is no restocking fee.
Final sale
Custom putters, including shaft upgrades and other non-standard configurations, are final sale and are not eligible for return, exchange, or store credit. Items specifically marked as final sale are also not eligible for return, exchange, or store credit.
Alterations
Altering a stock or custom club after purchase is not advisable. Damage resulting from customization or alteration by the purchaser is not eligible for a refund, exchange, store credit, or warranty coverage.
We may be able to repair an altered or damaged club at the purchaser’s expense. Please contact us before making any alterations.
Pre-orders and deposits
Pre-order deposits are fully refundable at any time before the order ships. Once the order ships, the return policy above applies.
Defective or damaged items — one-year warranty
We warrant our products against manufacturing defects in materials and workmanship for one year from delivery. This warranty is separate from the 30-Day Trial. It applies regardless of destination, including custom and international orders.
If your product is defective or arrives damaged, email help@paradisegolf.co with your order number and photos. We will repair, replace, or refund the product at our cost.
The warranty does not cover normal wear, misuse, accidental damage, neglect, or unauthorized modification.
MembersOnly subscription
MembersOnly annual memberships are non-refundable. The current term is not prorated. See our Cancellations Policy for details.
How to start a return
To request an eligible trial return within 30 days of delivery, sign in to your account and select the order, or email help@paradisegolf.co with your order number and the item you would like to return. We will review your request, confirm eligibility and provide the next steps. Eligible US returns receive a prepaid label; international customers are responsible for return shipping costs. Please wait for approval and return instructions before sending your item back.
For warranty claims, custom-order questions, or if you cannot submit a request through your account, email help@paradisegolf.co.
Approved refunds are issued to the original payment method, typically within 5–10 business days after approval. Your bank or card issuer may require additional processing time.
Original shipping and handling charges are non-refundable. Taxes are calculated and refunded based on the amount of the eligible return.