Refund policy

We want you to be confident in your Paradise Golf clubs. If something isn’t right, here’s how returns work.

30-day returns

You have 30 days from delivery to request a return of a standard, non-custom product that is unused and unaltered.

• US orders: We provide a prepaid return shipping label.
• International orders: The 30-day window applies, but you are responsible for return shipping costs.
• Available resolutions: A refund to your original payment method, store credit, or an exchange.

90-day exchanges and store credit

Standard, non-custom products may be returned within 90 days of delivery for an exchange or store credit. Refunds to the original payment method are not available after the initial 30-day return window.

Items returned after 30 days may show light signs of normal use but must remain in good, functional condition. Eligibility is subject to inspection by Paradise Golf. Customers are responsible for return shipping costs for returns submitted after 30 days.

Condition

Returns must include the original packaging and all included items, such as the headcover, tools, and documentation, and must be accompanied by proof of purchase.

Items returned within 30 days for a refund must be unused and in original, resalable condition. Items showing more than light normal wear, damage, abuse, neglect, or unauthorized modification are not eligible for return, exchange, or store credit.

There is no restocking fee.

Final sale

Custom putters, including shaft upgrades and other non-standard configurations, are final sale and are not eligible for return or exchange. Items specifically marked as final sale are also not eligible for return, exchange, or store credit.

Alterations

Altering a stock or custom club after purchase is not advisable. Damage resulting from customization or alteration by the purchaser is not eligible for a refund, exchange, store credit, or warranty coverage.

We may be able to repair an altered or damaged club at the purchaser’s expense. Please contact us before making any alterations.

Pre-orders and deposits

Pre-order deposits are fully refundable at any time before the order ships. Once the order ships, the return policy above applies.

Defective or damaged items — one-year warranty

We warrant our products against manufacturing defects in materials and workmanship for one year from delivery. This warranty is separate from the 30-day return window and 90-day exchange and store-credit window. It applies regardless of destination, including custom and international orders.

If your product is defective or arrives damaged, email help@paradisegolf.co with your order number and photos. We will repair, replace, or refund the product at our cost.

The warranty does not cover normal wear, misuse, accidental damage, neglect, or unauthorized modification.

MembersOnly subscription

MembersOnly annual memberships are non-refundable. See our Cancellations Policy for details.

How to start a return

Email help@paradisegolf.co with your order number and the item you would like to return. We will confirm eligibility and provide the next steps, including a prepaid return label for eligible US returns submitted within 30 days.

Approved refunds are issued to the original payment method, typically within 5–10 business days. Your bank or card issuer may require additional processing time.

Original shipping and handling charges are non-refundable. Taxes are calculated and refunded based on the amount of the eligible return.